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ITIL-FOUNDATION · Question #164
ITIL-FOUNDATION Question #164: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
Options
- AService level management
- BProblem management
- CChange management
- DEvent management
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Topics
#problem management#recurring incidents#incident prevention#problem purpose