Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Service level management is responsible for defining, negotiating, and monitoring service level agreements, not for eliminating recurring incidents.

Problem management focuses on diagnosing the underlying root causes of incidents to prevent recurrence, and where prevention is not possible, it produces known errors and workarounds to minimize impact. This distinguishes it from incident management, which focuses only on restoring service. Both proactive problem management (preventing incidents) and reactive problem management (reducing impact) are core responsibilities of this process.

Change management controls the lifecycle of changes to minimize risk and disruption, but is not responsible for eliminating recurring incidents.

Event management monitors infrastructure and services for events and conditions, but does not investigate root causes or eliminate recurring incidents.