Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Categorization assigns a logical grouping or label to a problem based on type, source, or affected service, making it easy to track, search, and report on problems over time. This activity supports trend analysis and management dashboards by ensuring problems are consistently classified. Without categorization, obtaining accurate management information or identifying patterns across problems would be significantly more difficult.

Detection is the activity of identifying that a problem exists, not a mechanism for tracking or reporting on it.

Prioritization determines the order in which problems should be addressed based on urgency and impact, but does not directly enable tracking or management reporting.

Escalation refers to passing a problem to a higher level of support or management, not to classification or tracking.