Availability management is directly responsible for the availability of which of the following?

ITIL defines availability management as directly responsible for ensuring IT services and the infrastructure components supporting them meet agreed availability targets. Business process availability is the responsibility of the business, though availability management provides supporting data and recommendations.

Business process availability is owned by the business side of the organization, not by the IT availability management process.

This omits IT services, which are a primary direct responsibility of availability management.

Business processes are explicitly excluded from the direct scope of IT availability management, making this answer too broad.