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ITIL-FOUNDATION · Question #286

Contracts relating to an outsourced Data Centre would be managed by?

The correct answer is D. Facilities Management. Facilities Management in ITIL Service Operation is the function responsible for managing the physical environment of IT infrastructure, including outsourced data centre contracts.

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Question

Contracts relating to an outsourced Data Centre would be managed by?

Options

  • AService Desk
  • BIT Operations Control
  • CTechnical Management
  • DFacilities Management

How the community answered

(27 responses)
  • A
    4% (1)
  • C
    4% (1)
  • D
    93% (25)

Why each option

Facilities Management in ITIL Service Operation is the function responsible for managing the physical environment of IT infrastructure, including outsourced data centre contracts.

AService Desk

The Service Desk is a single point of contact for users reporting incidents and service requests, not a contract management function.

BIT Operations Control

IT Operations Control oversees day-to-day operational activities such as job scheduling and console management, not vendor or facility contracts.

CTechnical Management

Technical Management provides technical expertise and manages technical teams and infrastructure, but contract and facilities oversight is not its primary responsibility.

DFacilities ManagementCorrect

Facilities Management is the ITIL function that manages the physical environment required to support IT services, including buildings, power, cooling, and vendor contracts for outsourced data centres. It is distinct from technical functions and is specifically scoped to physical and environmental concerns. Contract management for an outsourced data centre falls squarely within this remit.

Concept tested: ITIL Facilities Management function scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#facilities management#outsourcing#data centre#IT operations functions

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