nerdexam
PeopleCert

ITIL-FOUNDATION · Question #285

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

The correct answer is C. Produce and maintain all necessary Service Transition packages. Producing and maintaining Service Transition packages is an objective of the Service Transition phase, not Service Design - these are outputs consumed by Transition, not created within Design.

Understand the key concepts of service management

Question

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

Options

  • AProduce quality, secure and resilient designs for new or improved services, technology
  • BTake the overall Service Strategies and ensure they are reflected in the Service Design process
  • CProduce and maintain all necessary Service Transition packages
  • DMeasuring the effectiveness and efficiency of Service Design and the supporting processes

How the community answered

(37 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    89% (33)
  • D
    3% (1)

Why each option

Producing and maintaining Service Transition packages is an objective of the Service Transition phase, not Service Design - these are outputs consumed by Transition, not created within Design.

AProduce quality, secure and resilient designs for new or improved services, technology

Producing quality, secure, and resilient designs for new or improved services and technology is a core stated objective of the Service Design phase.

BTake the overall Service Strategies and ensure they are reflected in the Service Design process

Ensuring that Service Strategies are reflected in Service Design processes is an explicit objective of Service Design, aligning design activities with strategic direction.

CProduce and maintain all necessary Service Transition packagesCorrect

Service Transition packages are created and maintained as part of the Service Transition phase of the ITIL v3 Service Lifecycle, where changes and new services are built, tested, and deployed. Service Design produces design packages that feed into Service Transition, but the Service Transition packages themselves - which contain everything needed to manage a release - are owned and produced by Service Transition, not Service Design.

DMeasuring the effectiveness and efficiency of Service Design and the supporting processes

Measuring the effectiveness and efficiency of Service Design and its supporting processes is a recognized objective within the Service Design phase to enable continual improvement.

Concept tested: ITIL v3 Service Design phase objectives vs Service Transition responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design#service lifecycle#service transition packages#lifecycle phases

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full ITIL-FOUNDATION Practice