ITIL-FOUNDATION Question #510: Real Exam Question with Answer & Explanation

The correct answer is D: It is a service delivered between departments or business units in the same organization. An internal service in ITIL is defined as a service delivered between departments or business units within the same organization, distinguishing it from services delivered to external customers.

Understand the key concepts of service management

Question

What is the BEST definition of an internal service?

Options

AIt is a supporting service delivered between functions of the IT service provider
BIt is any customer-facing service delivered by an outsourced provider
CIt is a service delivered to the terms of a contract which enables a customer to achieve business
DIt is a service delivered between departments or business units in the same organization

Explanation

An internal service in ITIL is defined as a service delivered between departments or business units within the same organization, distinguishing it from services delivered to external customers.

Common mistakes.

A. This option incorrectly characterizes an internal service as a 'supporting service' and limits the scope to functions within the IT service provider, which is too narrow and conflates internal services with underpinning supporting services.
B. A service delivered by an outsourced provider to customers is an external service arrangement, not the definition of an internal service.
C. A service delivered under a contract to enable a customer to achieve business outcomes describes an external or contractual service relationship, not an internal service between organizational units.

Concept tested. ITIL internal service definition

Reference. https://www.axelos.com/resource-hub/glossary/itil-glossary

Topics

#internal service#service types#service definition

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice