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ITIL-FOUNDATION · Question #105
ITIL-FOUNDATION Question #105: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which one of the following are the two primary elements that create value for customers?
Options
- AValue on investment (VOI) and return on investment (ROI)
- BCustomer and user satisfaction
- CService requirements and warranty
- DResources and capabilities
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Topics
#value creation#resources#capabilities#service value