ITIL-FOUNDATION · Question #96
Which of the following BEST describes technical management?
The correct answer is D. A function that includes providing technical expertise and overall management of the IT infrastructure. Technical Management is an ITIL function responsible for providing technical expertise and managing the overall IT infrastructure to support service delivery.
Question
Which of the following BEST describes technical management?
Options
- AA function responsibilities for facilities management and building control systems
- BA function that provides hardware repair services for technology involved in the delivery of service to
- CSenior managers responsibilities for all staff within the technical support function
- DA function that includes providing technical expertise and overall management of the IT infrastructure
How the community answered
(49 responses)- A6% (3)
- B2% (1)
- C4% (2)
- D88% (43)
Why each option
Technical Management is an ITIL function responsible for providing technical expertise and managing the overall IT infrastructure to support service delivery.
Facilities management and building control systems are responsibilities of the Facilities Management function, which is a separate ITIL function distinct from Technical Management.
Hardware repair is only one narrow activity that may fall under technical support - Technical Management encompasses a much broader scope including infrastructure planning, architecture, and specialized expertise.
Technical Management is a function encompassing all staff and activities related to technical expertise across the IT infrastructure, not just senior managers responsible for a technical support headcount.
Technical Management is defined in ITIL as a function that provides technical expertise, skills, and resources needed for planning, implementation, and maintenance of the IT infrastructure. It serves a dual role: custodian of technical knowledge related to managing the IT infrastructure, and provider of the resources required to support the full IT service management lifecycle.
Concept tested: ITIL Technical Management function definition and scope
Source: https://www.axelos.com/certifications/itil-service-management/what-is-itil
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