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ITIL-FOUNDATION · Question #91

Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing

The correct answer is C. Both of the above. Both statements about SACM are correct - CIs can belong to multiple parent CIs simultaneously, and the scope of CI recording is determined by the level of control the organization wants to exert.

Know the purpose of the ITIL practices

Question

Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

Options

  • A1 only
  • B2 only
  • CBoth of the above
  • DNeither of the above

How the community answered

(23 responses)
  • A
    4% (1)
  • B
    13% (3)
  • C
    78% (18)
  • D
    4% (1)

Why each option

Both statements about SACM are correct - CIs can belong to multiple parent CIs simultaneously, and the scope of CI recording is determined by the level of control the organization wants to exert.

A1 only

Statement 2 is also correct - the granularity of CI recording is a deliberate organizational decision based on desired control levels, so selecting statement 1 alone is incomplete.

B2 only

Statement 1 is also correct - CIs can legitimately participate in multiple CI relationships simultaneously within the CMDB, so selecting statement 2 alone is incomplete.

CBoth of the aboveCorrect

In ITIL SACM, a CI can have relationships with many other CIs at the same time - for example, a server CI can be a component of both an application CI and an infrastructure service CI concurrently. Additionally, decisions about which CIs to record are explicitly governed by the level of control an organization wishes to maintain, balancing administrative overhead against the operational benefits of detailed tracking.

DNeither of the above

Both statements accurately reflect documented ITIL SACM principles, so rejecting both is incorrect.

Concept tested: ITIL SACM - CI relationships and recording scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service asset and configuration management#configuration items#CI scope#configuration control

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