Which one of the following is the BEST definition of the term service management?

ITIL defines service management as 'a set of specialized organizational capabilities for providing value to customers in the form of services.' This definition emphasizes that organizations must develop specialized capabilities - not just generic functions - specifically oriented toward delivering value, which distinguishes service management from general management disciplines.

This describes a system (interacting and interrelated components forming a unified whole), which is the ITIL definition of a 'system,' not service management.

This describes the generic management of organizational functions, which is too broad and does not capture the value-delivery and specialization aspects of service management.

This describes the definition of a 'team' or 'group' within an organization, not the concept of service management.