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ITIL-FOUNDATION · Question #156

Which process would you MOST expect to be involved in the management of underpinning contracts?

The correct answer is C. Supplier management. Supplier Management is the ITIL process specifically responsible for managing external vendor relationships and underpinning contracts.

Know the purpose of the ITIL practices

Question

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options

  • AChange management
  • BService catalogue management
  • CSupplier management
  • DRelease and deployment management

How the community answered

(39 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    90% (35)
  • D
    3% (1)

Why each option

Supplier Management is the ITIL process specifically responsible for managing external vendor relationships and underpinning contracts.

AChange management

Change Management governs the lifecycle of changes to services and infrastructure, not the negotiation or oversight of external supplier contracts.

BService catalogue management

Service Catalogue Management maintains the service catalogue as an accurate source of information about live and available services, not supplier contract management.

CSupplier managementCorrect

An underpinning contract (UC) is a legally binding agreement between an IT service provider and a third-party supplier. Supplier Management is the ITIL process dedicated to obtaining value from suppliers, negotiating and agreeing contracts, and ensuring suppliers meet their contractual targets - making it the process most involved in managing underpinning contracts.

DRelease and deployment management

Release and Deployment Management handles planning, scheduling, and controlling releases into production environments, not the management of underpinning contracts.

Concept tested: ITIL Supplier Management and underpinning contract ownership

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#supplier management#underpinning contracts#vendor management#third-party contracts

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