ITIL-FOUNDATION Question #157: Real Exam Question with Answer & Explanation

The correct answer is C: 1 and 3 only. The service portfolio has three components: the service pipeline, the service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.

Question

Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue

Options

A1 and 2 only
B3 only
C1 and 3 only
DAll of the above

Explanation

The service portfolio has three components: the service pipeline, the service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.

Common mistakes.

A. The SKMS is not a component of the service portfolio; it is a separate knowledge management system used across service management.
B. The service catalogue alone is only one of three valid service portfolio components, making this answer incomplete.
D. Including the SKMS makes this incorrect because the SKMS is not one of the three defined parts of the service portfolio.

Concept tested. ITIL service portfolio composition and components

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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