ITIL-FOUNDATION · Question #157
Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
The correct answer is C. 1 and 3 only. The service portfolio has three components: the service pipeline, the service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.
Question
Options
- A1 and 2 only
- B3 only
- C1 and 3 only
- DAll of the above
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C87% (27)
- D3% (1)
Why each option
The service portfolio has three components: the service pipeline, the service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.
The SKMS is not a component of the service portfolio; it is a separate knowledge management system used across service management.
The service catalogue alone is only one of three valid service portfolio components, making this answer incomplete.
The service portfolio is made up of exactly three parts: the service pipeline (services in development), the service catalogue (live or ready-for-deployment services), and retired services. The SKMS is a broader knowledge repository used across the service lifecycle and is not one of the three defined components of the service portfolio.
Including the SKMS makes this incorrect because the SKMS is not one of the three defined parts of the service portfolio.
Concept tested: ITIL service portfolio composition and components
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.