ITIL-FOUNDATION Question #153: Real Exam Question with Answer & Explanation

The correct answer is B: 1 only. A process always delivers results to a customer or stakeholder, but it is not restricted to activities performed by a single function.

Question

Which of the following statements is CORRECT for every process? 1. It delivers its primary results to a customer or stakeholder 2. It defines activities that are executed by a single function

Options

ABoth of the above
B1 only
CNeither of the above
D2 only

Explanation

A process always delivers results to a customer or stakeholder, but it is not restricted to activities performed by a single function.

Common mistakes.

A. Statement 2 is false, making 'both' incorrect - processes are not confined to a single function and frequently cross functional boundaries.
C. Statement 1 is a true characteristic of every process, so 'neither' is incorrect - delivering primary results to a customer or stakeholder is a core process trait.
D. Statement 2 is the incorrect statement, not statement 1 - only statement 1 accurately reflects a universal process characteristic.

Concept tested. ITIL process characteristics and cross-functional scope

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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