Which of the following statements is CORRECT for every process? 1. It delivers its primary results to a customer or stakeholder 2. It defines activities that are executed by a single function

Statement 2 is false, making 'both' incorrect - processes are not confined to a single function and frequently cross functional boundaries.

Statement 1 is correct because, by ITIL definition, every process transforms inputs into outputs that deliver value to a customer or stakeholder. Statement 2 is false because ITIL processes regularly span multiple functions - restricting a process to a single function contradicts the cross-functional nature described in the framework.

Statement 1 is a true characteristic of every process, so 'neither' is incorrect - delivering primary results to a customer or stakeholder is a core process trait.

Statement 2 is the incorrect statement, not statement 1 - only statement 1 accurately reflects a universal process characteristic.