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ITIL-FOUNDATION · Question #421

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

The correct answer is B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager. ITIL defines three core SACM roles - Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager - that together cover all asset and configuration management responsibilities.

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Question

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

Options

  • AConfiguration Administrator/Librarian; Configuration Manager; Service Desk Manager;
  • BConfiguration Administrator/Librarian; Service Asset Manager; Configuration Manager;
  • CConfiguration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change
  • DConfiguration Administrator/Librarian; Configuration Manager; Configuration Analyst;

How the community answered

(47 responses)
  • B
    94% (44)
  • C
    2% (1)
  • D
    4% (2)

Why each option

ITIL defines three core SACM roles - Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager - that together cover all asset and configuration management responsibilities.

AConfiguration Administrator/Librarian; Configuration Manager; Service Desk Manager;

This option includes Service Desk Manager, which is a Service Operation role responsible for managing the help desk function and has no defined accountability within SACM.

BConfiguration Administrator/Librarian; Service Asset Manager; Configuration Manager;Correct

The Configuration Administrator/Librarian manages day-to-day CMS entries and CI records, the Configuration Manager owns and governs the SACM process end-to-end, and the Service Asset Manager is specifically accountable for the full lifecycle of service assets. These three roles collectively span all SACM accountabilities without introducing roles that belong to other ITIL processes.

CConfiguration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change

This option includes Change Manager, who owns the Change Management process - a separate ITSM process - not a role defined within SACM.

DConfiguration Administrator/Librarian; Configuration Manager; Configuration Analyst;

This combination omits the Service Asset Manager, which is a defined and distinct SACM role responsible for asset tracking and financial management of service assets, making the set incomplete.

Concept tested: SACM defined roles and their accountabilities

Topics

#SACM roles#configuration management#service asset management#CMDB

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