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ITIL-FOUNDATION · Question #422
ITIL-FOUNDATION Question #422: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
Options
- AOnly manage Incidents effectively through 1st and 2nd line
- BOnly manage Incidents effectively through the 1st line
- COnly manage Incidents effectively at the 3rd line
- DManage Incidents effectively through 1st, 2nd and 3rd line
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Topics
#incident management#incident manager#escalation lines#service desk authority