ITIL-FOUNDATION · Question #423
Which of the following statements is CORRECT?
The correct answer is B. The KEDB and the CMS form part of the larger SKMS. In ITIL, the SKMS is the overarching knowledge repository that contains both the CMS (which itself contains CMDBs) and the KEDB as component parts.
Question
Which of the following statements is CORRECT?
Options
- AThe CMS is part of the Configuration Management Data Base (CMDB)
- BThe KEDB and the CMS form part of the larger SKMS
- CThe Service Knowledge Management System (SKMS) is part of the CMS
- DThe Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
How the community answered
(22 responses)- A5% (1)
- B73% (16)
- C18% (4)
- D5% (1)
Why each option
In ITIL, the SKMS is the overarching knowledge repository that contains both the CMS (which itself contains CMDBs) and the KEDB as component parts.
This reverses the hierarchy - the CMDB is a component within the CMS, not the other way around. The CMS can contain multiple CMDBs federated together.
The Service Knowledge Management System (SKMS) is the broadest knowledge structure in ITIL, and both the Configuration Management System (CMS) and the Known Error Database (KEDB) are subsets within it. The CMS manages configuration data while the KEDB stores known errors and workarounds - both feed into the SKMS to support informed decision-making.
The SKMS is the larger system; the CMS is a component within the SKMS. Saying the SKMS is part of the CMS incorrectly inverts the containment relationship.
The KEDB is a standalone database for known errors that resides within the SKMS, while the CMS manages configuration items - neither is a subset of the other.
Concept tested: ITIL knowledge management hierarchy - SKMS, CMS, KEDB
Source: https://wiki.en.it-processmaps.com/index.php/Service_Knowledge_Management_System_(SKMS)
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