ITIL-FOUNDATION · Question #294
Which Function would provide staff to monitor events in a Network Operations Centre?
The correct answer is A. IT Operations Management. IT Operations Management is the ITIL function that staffs and runs the Network Operations Centre (NOC), providing centralized event monitoring across the IT infrastructure.
Question
Which Function would provide staff to monitor events in a Network Operations Centre?
Options
- AIT Operations Management
- BApplications Management
- CService Desk
- DTechnical Management
How the community answered
(37 responses)- A92% (34)
- B5% (2)
- C3% (1)
Why each option
IT Operations Management is the ITIL function that staffs and runs the Network Operations Centre (NOC), providing centralized event monitoring across the IT infrastructure.
IT Operations Management includes IT Operations Control, which provides the staff and facilities to monitor and manage events from a centralized Operations Bridge or NOC. It owns routine operational tasks such as event monitoring, job scheduling, backup and restore, and print management - making it the direct answer for NOC staffing.
Applications Management is responsible for managing the full lifecycle of applications and providing technical expertise, not for staffing or running event monitoring centers.
The Service Desk is the single point of contact for users reporting incidents and service requests, not a function that monitors infrastructure events in a NOC.
Technical Management provides specialized technical expertise and manages areas of IT infrastructure, but it does not specifically staff or operate the NOC for event monitoring.
Concept tested: ITIL IT Operations Management NOC staffing role
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.