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ITIL-FOUNDATION · Question #294

Which Function would provide staff to monitor events in a Network Operations Centre?

The correct answer is A. IT Operations Management. IT Operations Management is the ITIL function that staffs and runs the Network Operations Centre (NOC), providing centralized event monitoring across the IT infrastructure.

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Question

Which Function would provide staff to monitor events in a Network Operations Centre?

Options

  • AIT Operations Management
  • BApplications Management
  • CService Desk
  • DTechnical Management

How the community answered

(37 responses)
  • A
    92% (34)
  • B
    5% (2)
  • C
    3% (1)

Why each option

IT Operations Management is the ITIL function that staffs and runs the Network Operations Centre (NOC), providing centralized event monitoring across the IT infrastructure.

AIT Operations ManagementCorrect

IT Operations Management includes IT Operations Control, which provides the staff and facilities to monitor and manage events from a centralized Operations Bridge or NOC. It owns routine operational tasks such as event monitoring, job scheduling, backup and restore, and print management - making it the direct answer for NOC staffing.

BApplications Management

Applications Management is responsible for managing the full lifecycle of applications and providing technical expertise, not for staffing or running event monitoring centers.

CService Desk

The Service Desk is the single point of contact for users reporting incidents and service requests, not a function that monitors infrastructure events in a NOC.

DTechnical Management

Technical Management provides specialized technical expertise and manages areas of IT infrastructure, but it does not specifically staff or operate the NOC for event monitoring.

Concept tested: ITIL IT Operations Management NOC staffing role

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#IT operations management#network operations centre#monitoring#organizational functions

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