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ITIL-FOUNDATION · Question #129

Which one of the following activities is NOT part of the Deming Cycle?

The correct answer is D. Co-ordinate. The Deming Cycle, also called PDCA, consists of exactly four phases: Plan, Do, Check, and Act. Co-ordinate is not one of these phases.

Understand the key concepts of service management

Question

Which one of the following activities is NOT part of the Deming Cycle?

Options

  • AAct
  • BPlan
  • CDo
  • DCo-ordinate

How the community answered

(38 responses)
  • A
    8% (3)
  • B
    3% (1)
  • C
    3% (1)
  • D
    87% (33)

Why each option

The Deming Cycle, also called PDCA, consists of exactly four phases: Plan, Do, Check, and Act. Co-ordinate is not one of these phases.

AAct

Act is the fourth and final phase of the Deming Cycle, where corrective actions are taken and successful changes are standardized.

BPlan

Plan is the first phase of the Deming Cycle, where objectives, processes, and required changes are established.

CDo

Do is the second phase of the Deming Cycle, where the plan is executed, typically on a small or trial scale.

DCo-ordinateCorrect

Co-ordinate is not a phase in the Deming Cycle (PDCA). The four phases are Plan (establish objectives and processes), Do (implement the plan on a small scale), Check (monitor and evaluate results against expected outcomes), and Act (take corrective action and standardize improvements). No coordination phase exists in this model.

Concept tested: Deming Cycle PDCA phases in ITIL CSI

Source: https://asq.org/quality-resources/pdca-cycle

Topics

#Deming Cycle#PDCA#continual improvement#CSI

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