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ITIL-FOUNDATION · Question #120

Which one of the following is an objective of service transition?

The correct answer is B. To ensure that service changes create the expected business value. A core objective of ITIL Service Transition is to ensure that new or changed services deliver the business value expected by stakeholders, as validated through testing and controlled deployment.

Understand the purpose and components of the ITIL service value system (SVS)

Question

Which one of the following is an objective of service transition?

Options

  • ATo negotiate service levels for new services
  • BTo ensure that service changes create the expected business value
  • CTo minimize the impact of service outages on day-to-day business activities
  • DTo plan and manage entries in the service catalogue

How the community answered

(37 responses)
  • A
    3% (1)
  • B
    89% (33)
  • C
    5% (2)
  • D
    3% (1)

Why each option

A core objective of ITIL Service Transition is to ensure that new or changed services deliver the business value expected by stakeholders, as validated through testing and controlled deployment.

ATo negotiate service levels for new services

Negotiating service levels for new services is performed during Service Design as part of the SLA management and service level management processes, not during Service Transition.

BTo ensure that service changes create the expected business valueCorrect

ITIL Service Transition is responsible for building, testing, and deploying services so they meet requirements defined during Service Design and deliver the expected business outcomes. Through processes such as Change Management, Release and Deployment Management, and Service Validation and Testing, Service Transition confirms that changes produce the intended value before and after going live.

CTo minimize the impact of service outages on day-to-day business activities

Minimizing the impact of service outages on day-to-day business activities is an objective of Service Operation, specifically the Incident Management process.

DTo plan and manage entries in the service catalogue

Planning and managing entries in the service catalogue is an activity within Service Design under the Service Catalogue Management process, not Service Transition.

Concept tested: Service transition objectives and business value assurance

Source: https://www.axelos.com/resource-hub/glossary

Topics

#service transition#business value#service lifecycle#change outcomes

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