ITIL-FOUNDATION · Question #571
What three elements make up the Service Portfolio?
The correct answer is C. Service pipeline, service catalogue and retired services. The Service Portfolio is made up of three distinct buckets that represent all services across their full lifecycle: pipeline, catalogue, and retired.
Question
What three elements make up the Service Portfolio?
Options
- ACustomer portfolio, service catalogue and retired services
- BCustomer portfolio, configuration management system and service catalogue
- CService pipeline, service catalogue and retired services
- DService pipeline, configuration management system and service catalogue
How the community answered
(27 responses)- A4% (1)
- C93% (25)
- D4% (1)
Why each option
The Service Portfolio is made up of three distinct buckets that represent all services across their full lifecycle: pipeline, catalogue, and retired.
Customer portfolio is not a defined component of the ITIL Service Portfolio; this term does not exist in this context.
Customer portfolio is not an ITIL Service Portfolio component, and the Configuration Management System is a separate tool used for storing CI data, not a portfolio element.
In ITIL, the Service Portfolio has exactly three components - the Service Pipeline (services in development or proposed), the Service Catalogue (live, operational services), and Retired Services (decommissioned services). Together these three cover every stage of a service's lifecycle from conception to retirement.
The Configuration Management System is an ITIL tool for managing configuration items, not a component of the Service Portfolio.
Concept tested: ITIL Service Portfolio three-component structure
Source: https://www.axelos.com/resource-hub/blog/what-is-the-itil-service-portfolio
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