ITIL-FOUNDATION · Question #572
Which process is used to compare the value that new services offer with the value of the services they have replaced?
The correct answer is C. Service portfolio management. Service Portfolio Management governs the full investment in services across their lifecycle, including evaluating whether a new service delivers more value than the one it replaces.
Question
Which process is used to compare the value that new services offer with the value of the services they have replaced?
Options
- AAvailability management
- BCapacity management
- CService portfolio management
- DService catalogue management
How the community answered
(21 responses)- A10% (2)
- C86% (18)
- D5% (1)
Why each option
Service Portfolio Management governs the full investment in services across their lifecycle, including evaluating whether a new service delivers more value than the one it replaces.
Availability Management focuses on ensuring agreed service availability targets are met, not on comparing the strategic value of services.
Capacity Management ensures IT resources can meet current and future demand, not on assessing comparative service value.
Service Portfolio Management is responsible for managing the entire service lifecycle and ensuring the right mix of services is maintained. This includes formally comparing the business value delivered by new services against the value provided by the services they retire or replace, enabling informed investment decisions.
Service Catalogue Management maintains accurate information about live services in the catalogue; it does not perform value comparison across service generations.
Concept tested: Service Portfolio Management value comparison responsibility
Source: https://www.axelos.com/resource-hub/blog/itil-service-portfolio-management
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