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ITIL-FOUNDATION · Question #272

One of the five major aspects of Service Design is the design of the service solutions. It includes?

The correct answer is A. Requirements, resources and capabilities needed and agreed. ITIL Service Design specifies that the design of service solutions must incorporate all three elements - requirements, resources, and capabilities - as a complete and integrated set.

Understand the purpose and components of the ITIL service value system (SVS)

Question

One of the five major aspects of Service Design is the design of the service solutions. It includes?

Options

  • ARequirements, resources and capabilities needed and agreed
  • BOnly requirements needed and agreed
  • COnly capabilities needed and agreed
  • DOnly resources and capabilities needed

How the community answered

(45 responses)
  • A
    87% (39)
  • B
    7% (3)
  • C
    4% (2)
  • D
    2% (1)

Why each option

ITIL Service Design specifies that the design of service solutions must incorporate all three elements - requirements, resources, and capabilities - as a complete and integrated set.

ARequirements, resources and capabilities needed and agreedCorrect

ITIL Service Design defines the design of service solutions as encompassing the agreed requirements, the resources needed to deliver the service, and the capabilities required to support it - all three elements must be addressed together for a complete service solution design.

BOnly requirements needed and agreed

Requirements alone are insufficient - service solution design must also include the resources and capabilities needed to actually deliver and support the service.

COnly capabilities needed and agreed

Capabilities alone omit the foundational requirements driving the design and the resources necessary to fulfill the service.

DOnly resources and capabilities needed

Resources and capabilities without agreed requirements lack the business and service context that defines what the solution must achieve.

Concept tested: ITIL Service Design service solution design components

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design#service solution#resources and capabilities#design aspects

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