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ITIL-FOUNDATION · Question #108

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

The correct answer is B. To design and develop capabilities for service management. Designing and developing capabilities for service management is a Service Design responsibility, not a Service Transition responsibility.

Understand the purpose and components of the ITIL service value system (SVS)

Question

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

Options

  • ATo ensure that a service can be managed and operated in accordance with constraints specified during
  • BTo design and develop capabilities for service management
  • CTo provide good-quality knowledge and information about services
  • DTo plan the resources required to manage a release

How the community answered

(32 responses)
  • A
    6% (2)
  • B
    78% (25)
  • C
    3% (1)
  • D
    13% (4)

Why each option

Designing and developing capabilities for service management is a Service Design responsibility, not a Service Transition responsibility.

ATo ensure that a service can be managed and operated in accordance with constraints specified during

Ensuring a service can be managed and operated in line with design constraints is a core objective of Service Transition, which validates that services meet operational requirements before going live.

BTo design and develop capabilities for service managementCorrect

Service Design is responsible for designing and developing the capabilities, processes, tools, and systems needed for service management. Service Transition focuses on building, testing, evaluating, and deploying services into the live environment - it uses existing capabilities rather than designing new ones.

CTo provide good-quality knowledge and information about services

Providing good-quality knowledge and information about services is a direct Service Transition responsibility, fulfilled through the Service Knowledge Management System (SKMS).

DTo plan the resources required to manage a release

Planning resources required to manage a release is explicitly the responsibility of Release and Deployment Management, which is a process within the Service Transition stage.

Concept tested: ITIL Service Transition stage scope and responsibilities

Topics

#service transition#responsibilities#design capabilities#service lifecycle

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