ITIL-FOUNDATION · Question #107
Which one of the following is it the responsibility of supplier management to negotiate and agree?
The correct answer is B. Third-party contracts. Supplier Management is responsible for negotiating and agreeing third-party contracts to ensure external suppliers deliver the agreed services.
Question
Which one of the following is it the responsibility of supplier management to negotiate and agree?
Options
- AService level agreements (SLAs)
- BThird-party contracts
- CThe service portfolio
- DOperational level agreements (OLAs)
How the community answered
(46 responses)- A2% (1)
- B91% (42)
- C4% (2)
- D2% (1)
Why each option
Supplier Management is responsible for negotiating and agreeing third-party contracts to ensure external suppliers deliver the agreed services.
SLAs are negotiated and agreed by Service Level Management, which focuses on agreements between the service provider and customers, not external suppliers.
Supplier Management's core responsibility is to negotiate, agree, and manage contracts with external third-party suppliers. This ensures that underpinning contracts support the service levels the organization commits to customers and that suppliers meet their contractual obligations.
The service portfolio is owned and managed by Service Portfolio Management within the Service Strategy stage, not by Supplier Management.
OLAs are internal agreements between departments within the same organization and are managed by Service Level Management, not Supplier Management.
Concept tested: ITIL Supplier Management responsibilities and contracts
Topics
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