ITIL-FOUNDATION · Question #109
Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites
The correct answer is C. 1, 3 and 4 only. Facilities management covers physical infrastructure - hardware, power/cooling, and recovery sites - but not application software, which falls under application management.
Question
Options
- A1, 2 and 3 only
- BAll of the above
- C1, 3 and 4 only
- D1 and 3 only
How the community answered
(58 responses)- A17% (10)
- B3% (2)
- C71% (41)
- D9% (5)
Why each option
Facilities management covers physical infrastructure - hardware, power/cooling, and recovery sites - but not application software, which falls under application management.
Including applications (item 2) is incorrect because applications are software assets managed by application management, not the facilities function.
All of the above is incorrect because applications fall outside the defined scope of facilities management.
Facilities management is responsible for the physical environment and infrastructure supporting IT services, including hardware housed in data centers, power and cooling systems, and recovery site facilities. Applications are software assets managed by application management teams, not the facilities function, because they require development and operational oversight separate from physical plant concerns.
Excluding recovery sites (item 4) is incorrect because facilities management is explicitly responsible for maintaining the physical infrastructure of recovery site locations.
Concept tested: Scope of facilities management in ITIL service management
Source: https://www.axelos.com/best-practice-solutions/itil
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