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ITIL-FOUNDATION · Question #109
ITIL-FOUNDATION Question #109: Real Exam Question with Answer & Explanation
The correct answer is C: 1, 3 and 4 only. Facilities management covers physical infrastructure - hardware, power/cooling, and recovery sites - but not application software, which falls under application management.
Question
Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites
Options
- A1, 2 and 3 only
- BAll of the above
- C1, 3 and 4 only
- D1 and 3 only
Explanation
Facilities management covers physical infrastructure - hardware, power/cooling, and recovery sites - but not application software, which falls under application management.
Common mistakes.
- A. Including applications (item 2) is incorrect because applications are software assets managed by application management, not the facilities function.
- B. All of the above is incorrect because applications fall outside the defined scope of facilities management.
- D. Excluding recovery sites (item 4) is incorrect because facilities management is explicitly responsible for maintaining the physical infrastructure of recovery site locations.
Concept tested. Scope of facilities management in ITIL service management
Reference. https://www.axelos.com/best-practice-solutions/itil
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