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ITIL-FOUNDATION · Question #382
ITIL-FOUNDATION Question #382: Real Exam Question with Answer & Explanation
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Understand the purpose and components of the ITIL service value system (SVS)
Question
Order the following continual service improvement (CSI) implementation steps into the correct sequence in alignment with the plan, Do, Check, Act (PDCA) model. (1) Allocate roles and responsibilities to work on CSI initiatives. (2) Measure and review that the CSI plan is executed and its objectives are being achieved. (3) Identify the scope, objectives and requirements for CSI. (4) Decision on implementation of further enhancement.
Options
- A3-1-2-4
- B3-4-2-1
- C1-3-2-4
- D2-3-4-1
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Topics
#continual service improvement#PDCA cycle#CSI model#improvement sequencing