ITIL-FOUNDATION · Question #383
Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements (2) Reduced cost to design new services (3) Improved success…
The correct answer is C. 1 and 3 only. This question tests knowledge of the business benefits specifically attributed to ITIL Service Transition. Reduced design cost is a Service Design benefit, not a Service Transition benefit.
Question
Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements (2) Reduced cost to design new services (3) Improved success in implementing changes
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DNone of the above
How the community answered
(31 responses)- A3% (1)
- B3% (1)
- C87% (27)
- D6% (2)
Why each option
This question tests knowledge of the business benefits specifically attributed to ITIL Service Transition. Reduced design cost is a Service Design benefit, not a Service Transition benefit.
Statement 2 (reduced cost to design new services) is a benefit associated with Service Design, not Service Transition, which focuses on moving services into production rather than designing them.
Excluding statement 1 (ability to adapt quickly) is incorrect because Service Transition explicitly enables rapid adaptation to new requirements through controlled change management and release processes.
Service Transition delivers business value by improving the success rate of changes and releases, directly addressing statement 3. It also enables organizations to adapt quickly to new business requirements through better-managed transitions, addressing statement 1. These two outcomes are explicitly listed as Service Transition benefits in ITIL.
Choosing none is incorrect because statements 1 and 3 are both recognized business benefits of Service Transition as defined in ITIL v3.
Concept tested: Business benefits of ITIL Service Transition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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