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ITIL-FOUNDATION · Question #119
ITIL-FOUNDATION Question #119: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which one of the following generates demand for services?
Options
- AInfrastructure trends
- BPatterns of business activity (PBA)
- CCost of providing support
- DService level agreements (SLA)
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Topics
#demand management#patterns of business activity#service strategy#demand generation