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ITIL-FOUNDATION · Question #118
ITIL-FOUNDATION Question #118: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
What is the BEST description of an operational level agreement (OLA)?
Options
- AAn agreement between the service provider and another part of the same organization
- BAn agreement between the service provider and an external organization
- CA document that describes to a customer how services will be operated on a day-to-day basis
- DA document that describes business services to operational staff
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Topics
#operational level agreement#internal agreement#service provider#underpinning contracts