ITIL-FOUNDATION Question #117: Real Exam Question with Answer & Explanation

The correct answer is C: 2, 3 and 4 only. IT service continuity strategy must be grounded in the business continuity strategy, the business impact analysis, and risk assessment - not in the design of service metrics, which plays no role in shaping continuity strategy.

Question

Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk assessment

Options

A1, 2 and 4 only
B1, 2 and 3 only
C2, 3 and 4 only
D1, 3 and 4 only

Explanation

IT service continuity strategy must be grounded in the business continuity strategy, the business impact analysis, and risk assessment - not in the design of service metrics, which plays no role in shaping continuity strategy.

Common mistakes.

A. This option includes the design of service metrics (item 1), which is not a basis for IT service continuity strategy, and omits the BIA (item 3), which is a required input.
B. This option includes service metrics design (item 1), which is unrelated to continuity strategy foundations, and excludes risk assessment (item 4), which is a mandatory input.
D. This option includes service metrics design (item 1) and omits business continuity strategy (item 2), but IT service continuity strategy must directly derive from and support the broader business continuity strategy.

Concept tested. IT service continuity strategy required inputs

Reference. https://www.axelos.com/resource-hub/glossary

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