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ITIL-FOUNDATION · Question #117

Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk assessment

The correct answer is C. 2, 3 and 4 only. IT service continuity strategy must be grounded in the business continuity strategy, the business impact analysis, and risk assessment - not in the design of service metrics, which plays no role in shaping continuity strategy.

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Question

Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk assessment

Options

  • A1, 2 and 4 only
  • B1, 2 and 3 only
  • C2, 3 and 4 only
  • D1, 3 and 4 only

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    84% (21)
  • D
    8% (2)

Why each option

IT service continuity strategy must be grounded in the business continuity strategy, the business impact analysis, and risk assessment - not in the design of service metrics, which plays no role in shaping continuity strategy.

A1, 2 and 4 only

This option includes the design of service metrics (item 1), which is not a basis for IT service continuity strategy, and omits the BIA (item 3), which is a required input.

B1, 2 and 3 only

This option includes service metrics design (item 1), which is unrelated to continuity strategy foundations, and excludes risk assessment (item 4), which is a mandatory input.

C2, 3 and 4 onlyCorrect

The business continuity strategy provides the overarching direction that IT service continuity must support and align with. The BIA identifies critical business processes and their recovery requirements, while the risk assessment evaluates threats and their likelihood, both of which are essential inputs for designing an IT service continuity strategy that reflects real business priorities.

D1, 3 and 4 only

This option includes service metrics design (item 1) and omits business continuity strategy (item 2), but IT service continuity strategy must directly derive from and support the broader business continuity strategy.

Concept tested: IT service continuity strategy required inputs

Source: https://www.axelos.com/resource-hub/glossary

Topics

#IT service continuity#business continuity strategy#BIA#risk assessment

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