ITIL-FOUNDATION · Question #116
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
The correct answer is C. People, process, products, partners. ITIL defines four Ps - People, Process, Products, and Partners - as the essential elements for planning and implementing effective service management.
Question
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
Options
- APeople, process, partners, performance
- BPerformance, process, products, problems
- CPeople, process, products, partners
- DPeople, products, perspective, partners
How the community answered
(39 responses)- A8% (3)
- B3% (1)
- C87% (34)
- D3% (1)
Why each option
ITIL defines four Ps - People, Process, Products, and Partners - as the essential elements for planning and implementing effective service management.
This option incorrectly substitutes 'Performance' for 'Products' - performance is not one of the four Ps.
This option incorrectly replaces both 'People' and 'Partners' with 'Performance' and 'Problems', neither of which are among the four Ps.
The four Ps of ITIL service management are People (roles, skills, and competencies), Process (workflows and procedures), Products (technology, tools, and infrastructure), and Partners (vendors and third-party suppliers). These four elements must be considered together when planning and implementing any IT service management capability.
This option incorrectly replaces 'Process' with 'Perspective' - perspective is not one of the four Ps.
Concept tested: ITIL four Ps - People, Process, Products, Partners
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