ITIL-FOUNDATION · Question #115
Which one of the following statements is CORRECT?
The correct answer is C. The configuration management system is part of the service knowledge management system. In ITIL, the SKMS is the broadest knowledge architecture and contains the CMS, which in turn contains one or more CMDBs.
Question
Which one of the following statements is CORRECT?
Options
- AThe configuration management system is part of the known error database
- BThe service knowledge management system is part of the configuration management system
- CThe configuration management system is part of the service knowledge management system
- DThe configuration management system is part of the configuration management database
How the community answered
(48 responses)- A2% (1)
- B6% (3)
- C79% (38)
- D13% (6)
Why each option
In ITIL, the SKMS is the broadest knowledge architecture and contains the CMS, which in turn contains one or more CMDBs.
The known error database (KEDB) is a component stored within the CMS - the CMS is not part of the KEDB.
The SKMS is not part of the CMS - the relationship is inverted, as the CMS is a subset of the broader SKMS.
The CMS is a component that sits within the larger service knowledge management system (SKMS), because the SKMS is the overarching system encompassing all knowledge sources including the CMS. The correct hierarchy is SKMS contains CMS, and CMS contains CMDB(s), meaning the SKMS is the outermost layer.
The CMDB is a component contained within the CMS, not the other way around - the CMS federates data from one or more CMDBs.
Concept tested: ITIL knowledge management hierarchy - SKMS, CMS, and CMDB
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