ITIL-FOUNDATION Question #388: Real Exam Question with Answer & Explanation

The correct answer is A: RACI model. The RACI model is specifically designed to assign and clarify roles and responsibilities across organizational processes and functions.

Question

Which of the following models would be MOST usefulin helping to define roles andresponsibilities in an organization structure?

Options

ARACI model
BIncident model
CContinual service improvement (CSI) model
DThe Deming Cycle

Explanation

The RACI model is specifically designed to assign and clarify roles and responsibilities across organizational processes and functions.

Common mistakes.

B. An incident model defines the predefined steps and escalation paths for handling a specific category of incident, not for assigning organizational roles.
C. The CSI model provides a seven-step process for identifying and implementing service improvements, not for defining who holds which responsibilities.
D. The Deming Cycle is a quality management improvement framework focused on iterative process improvement, not on defining organizational accountability.

Concept tested. RACI model for roles and responsibilities assignment

Reference. https://www.axelos.com/certifications/itil-service-management

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