A configuration model can be used to help (1) Assess the impact and cause of incidents and problems (2) Assess the impact of proposed changes (3) Plan and design new or changed services (4) Plan…

This option incorrectly excludes use case 4 - technology refresh and upgrade planning directly relies on the CMDB's inventory of hardware versions, software licenses, and end-of-life status.

A configuration model (backed by a CMDB/CMS) records configuration items and their interdependencies, which enables root cause and impact analysis for incidents and problems (1), change impact assessment (2), baseline understanding for designing new services (3), and inventory-based lifecycle and upgrade planning (4). All four activities depend on the relationship and attribute data stored in the configuration model.

This option incorrectly excludes use case 3 - planning new or changed services requires a current configuration baseline to understand dependencies and capacity, which the configuration model provides.

This option excludes use cases 1 and 2, which are among the most fundamental uses of a configuration model - rapid impact analysis for incidents and changes is a core CMDB function.