ITIL-FOUNDATION · Question #414
Which of the following models would be MOST useful in helping to define an organizational structure?
The correct answer is A. RACI model. The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to individuals or groups for each activity.
Question
Which of the following models would be MOST useful in helping to define an organizational structure?
Options
- ARACI model
- BService Model
- CContinual Service improvement (CSI) model.
- DThe Deming Cycle
How the community answered
(58 responses)- A95% (55)
- C3% (2)
- D2% (1)
Why each option
The RACI model defines roles and responsibilities within an organization by assigning Responsible, Accountable, Consulted, and Informed designations to individuals or groups for each activity.
The RACI model is specifically designed to clarify organizational structure by mapping who is Responsible, Accountable, Consulted, and Informed for each task or decision. It eliminates ambiguity about ownership and communication paths across teams and processes. This makes it the primary tool for defining and documenting organizational roles.
The Service Model describes how service components interact to deliver value to customers, not how an organization is structured internally.
The CSI model provides a framework for measuring and improving service quality over time, not for defining organizational roles or structure.
The Deming Cycle (Plan-Do-Check-Act) is a quality improvement methodology, not a tool for defining organizational accountability or structure.
Concept tested: RACI model for organizational role definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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