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ITIL-FOUNDATION · Question #415
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
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Know the purpose of the ITIL practices
Question
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
Options
- AService Portfolio Management
- BService Level Management
- CComponent Capacity Management
- DDemand Management
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Topics
#demand management#business activity patterns#capacity management#customer usage