ITIL-FOUNDATION · Question #121
Which one of the following is the BEST definition of an event?
The correct answer is A. Any change of state that has significance for the management of a configuration item (CI) or IT service. This question tests the ITIL definition of an 'event' as distinct from related concepts like incidents and problems.
Question
Which one of the following is the BEST definition of an event?
Options
- AAny change of state that has significance for the management of a configuration item (CI) or IT service
- BAn unplanned interruption to an IT service or a reduction in the quality of an IT service
- CThe unknown cause of one or more incidents that have an impact on an IT service
- DReducing or eliminating the cause of an incident or problem
How the community answered
(26 responses)- A85% (22)
- B8% (2)
- C4% (1)
- D4% (1)
Why each option
This question tests the ITIL definition of an 'event' as distinct from related concepts like incidents and problems.
ITIL defines an event as any change of state that has significance for the management of a configuration item or IT service. This definition distinguishes events as the broadest category of occurrences detected by monitoring tools, which may or may not require further action. Events can be informational, warnings, or exceptions.
This is the ITIL definition of an incident - an unplanned interruption or quality reduction - not an event.
This is the ITIL definition of a problem - the unknown cause of one or more incidents.
This describes resolution activity, related to incident or problem management, not the definition of an event.
Concept tested: ITIL event definition vs incident and problem
Source: https://www.axelos.com/resource-hub/glossary
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