ITIL-FOUNDATION · Question #122
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
The correct answer is D. To deliver and manage IT services at agreed levels to business users and customers. This question tests understanding of the primary purpose of the Service Operation stage within the ITIL service lifecycle.
Question
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
Options
- ATo decide how IT will engage with suppliers during the service lifecycle
- BTo proactively prevent all outages to IT services
- CTo design and build processes which will meet business needs
- DTo deliver and manage IT services at agreed levels to business users and customers
How the community answered
(37 responses)- A3% (1)
- B5% (2)
- D92% (34)
Why each option
This question tests understanding of the primary purpose of the Service Operation stage within the ITIL service lifecycle.
Engaging with suppliers is a concern of Service Design and Service Strategy, not the primary purpose of Service Operation.
Service Operation does not aim to proactively prevent all outages - this is an unrealistic objective, and proactive availability design belongs to Service Design.
Designing and building processes to meet business needs is the purpose of Service Design, not Service Operation.
Service Operation is the lifecycle stage responsible for delivering and managing IT services at agreed service levels to business users and customers. It encompasses processes such as incident management, problem management, event management, and request fulfillment, all focused on day-to-day operational delivery.
Concept tested: ITIL Service Operation lifecycle stage purpose
Source: https://www.axelos.com/resource-hub/glossary
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