ITIL-FOUNDATION Question #123: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

Which one of the following is the BEST description of a major incident?

Options

AAn incident which is so complex that it requires root cause analysis before a workaround can be found
BAn incident which requires a large number of people to resolve
CAn incident logged by a senior manager
DAn incident which has a high priority or a high impact on the business

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Topics

#major incident#incident classification#incident priority#incident management

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