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ITIL-FOUNDATION · Question #124

Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution

The correct answer is D. 2 only. This question tests the distinction between proactive and reactive activities within ITIL Availability Management.

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Question

Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution

Options

  • ANone of the above
  • BBoth of the above
  • C1 only
  • D2 only

How the community answered

(58 responses)
  • A
    10% (6)
  • B
    3% (2)
  • C
    7% (4)
  • D
    79% (46)

Why each option

This question tests the distinction between proactive and reactive activities within ITIL Availability Management.

ANone of the above

This is incorrect because designing availability into a solution is definitively a proactive activity.

BBoth of the above

This is incorrect because monitoring is reactive - it observes and responds to current or past states rather than preventing issues beforehand.

C1 only

Monitoring system availability is a reactive activity that detects issues as or after they happen, not a proactive one.

D2 onlyCorrect

Designing availability into a proposed solution is a proactive activity because it occurs before a service is deployed, preventing failures by embedding resilience, redundancy, and recovery capabilities at design time. Monitoring system availability is a reactive activity because it detects and responds to availability states after they occur, rather than preventing them in advance.

Concept tested: Proactive vs reactive availability management activities

Source: https://www.axelos.com/resource-hub/glossary

Topics

#availability management#proactive activities#reactive activities#service design

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