ITIL-FOUNDATION · Question #125
Which one of the following would NOT involve event management?
The correct answer is C. Recording service desk staff absence. Event management covers monitoring and responding to significant changes in IT components and services; recording staff absence is an HR administrative task outside its scope.
Question
Which one of the following would NOT involve event management?
Options
- AIntrusion detection
- BRecording and monitoring environmental conditions in the data centre
- CRecording service desk staff absence
- DMonitoring the status of configuration items
How the community answered
(29 responses)- B3% (1)
- C93% (27)
- D3% (1)
Why each option
Event management covers monitoring and responding to significant changes in IT components and services; recording staff absence is an HR administrative task outside its scope.
Intrusion detection involves monitoring for and responding to security-related events, which is a recognized activity within event management.
Monitoring environmental conditions such as temperature and humidity in a data centre is a standard event management activity to protect infrastructure stability.
Recording service desk staff absence is a human resources administrative activity with no connection to IT operational monitoring. ITIL event management is specifically concerned with detecting, filtering, and responding to meaningful changes of state in IT infrastructure, applications, and services. HR workforce administration falls entirely outside the defined scope of event management.
Monitoring the status of configuration items is a core function of event management, which tracks state changes across CI components.
Concept tested: ITIL event management scope and boundaries
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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