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ITIL-FOUNDATION · Question #440

What BEST describes the value of service transition to the business?

The correct answer is B. It leads to gradual and continual improvement in service quality. Service Transition delivers value to the business by applying consistent processes that produce gradual and continual improvement in service quality over time.

Understand the activities of the service value chain and how they interconnect

Question

What BEST describes the value of service transition to the business?

Options

  • AIt supports the creation of a catalogue of services
  • BIt leads to gradual and continual improvement in service quality
  • CIt provides quick and effective access to standard services
  • DIt results in higher volumes of successful change

How the community answered

(66 responses)
  • A
    2% (1)
  • B
    94% (62)
  • C
    3% (2)
  • D
    2% (1)

Why each option

Service Transition delivers value to the business by applying consistent processes that produce gradual and continual improvement in service quality over time.

AIt supports the creation of a catalogue of services

Creating and maintaining a service catalogue is an output of Service Design through the Service Catalogue Management process, not Service Transition.

BIt leads to gradual and continual improvement in service qualityCorrect

Service Transition manages the movement of new or changed services into the live environment using repeatable, disciplined processes, which builds quality and reliability incrementally across each release. This systematic approach reduces risk, increases stakeholder confidence, and yields measurable improvement in service quality with each successive transition. The cumulative effect is a continual upward trend in delivery quality.

CIt provides quick and effective access to standard services

Quick and effective access to standard services describes the value provided by Service Operation through the Request Fulfillment process.

DIt results in higher volumes of successful change

Higher volumes of successful change is a measurable metric outcome of Service Transition but does not fully capture the broader business value of continual quality improvement it enables.

Concept tested: ITIL Service Transition business value

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition#business value#successful change#change deployment

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