ITIL-FOUNDATION · Question #440
What BEST describes the value of service transition to the business?
The correct answer is B. It leads to gradual and continual improvement in service quality. Service Transition delivers value to the business by applying consistent processes that produce gradual and continual improvement in service quality over time.
Question
What BEST describes the value of service transition to the business?
Options
- AIt supports the creation of a catalogue of services
- BIt leads to gradual and continual improvement in service quality
- CIt provides quick and effective access to standard services
- DIt results in higher volumes of successful change
How the community answered
(66 responses)- A2% (1)
- B94% (62)
- C3% (2)
- D2% (1)
Why each option
Service Transition delivers value to the business by applying consistent processes that produce gradual and continual improvement in service quality over time.
Creating and maintaining a service catalogue is an output of Service Design through the Service Catalogue Management process, not Service Transition.
Service Transition manages the movement of new or changed services into the live environment using repeatable, disciplined processes, which builds quality and reliability incrementally across each release. This systematic approach reduces risk, increases stakeholder confidence, and yields measurable improvement in service quality with each successive transition. The cumulative effect is a continual upward trend in delivery quality.
Quick and effective access to standard services describes the value provided by Service Operation through the Request Fulfillment process.
Higher volumes of successful change is a measurable metric outcome of Service Transition but does not fully capture the broader business value of continual quality improvement it enables.
Concept tested: ITIL Service Transition business value
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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