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ITIL-FOUNDATION · Question #439
ITIL-FOUNDATION Question #439: Real Exam Question with Answer & Explanation
The correct answer is A. Internal service. Services delivered between departments or business units within the same organization are classified as internal services in ITIL service management.
Understand the key concepts of service management
Question
How is a service delivered between departments of the same organization classified?
Options
- AInternal service
- BExternal service
- CMission critical service
- DOrganizational service
Explanation
Services delivered between departments or business units within the same organization are classified as internal services in ITIL service management.
Common mistakes.
- B. An external service is delivered to customers or parties outside the service provider's own organization, not between internal departments.
- C. Mission critical service describes the relative importance or business impact of a service, not the relationship between the service provider and consumer.
- D. 'Organizational service' is not a standard ITIL service classification used to define internal versus external delivery relationships.
Concept tested. ITIL internal versus external service classification
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#internal service#service classification#internal service provider#organizational service
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