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ITIL-FOUNDATION · Question #441

Which is an objective of access management?

The correct answer is A. To efficiently respond to requests for granting access to services. The primary objective of Access Management is to efficiently process requests to grant, modify, or revoke user access to services based on authorization policies.

Know the purpose of the ITIL practices

Question

Which is an objective of access management?

Options

  • ATo efficiently respond to requests for granting access to services
  • BTo detect changes of state that have significance for management of an IT service
  • CTo assist with general information, complaints or comments
  • DTo minimize the impact of incidents that cannot be prevented

How the community answered

(21 responses)
  • A
    90% (19)
  • B
    5% (1)
  • C
    5% (1)

Why each option

The primary objective of Access Management is to efficiently process requests to grant, modify, or revoke user access to services based on authorization policies.

ATo efficiently respond to requests for granting access to servicesCorrect

Access Management is responsible for ensuring that only authorized users can access services, and its core operational function is to respond efficiently to requests for granting or revoking that access. It implements the policies set by Information Security Management and coordinates with other processes to verify that access rights are appropriate. This ensures users receive timely access to services they are entitled to use.

BTo detect changes of state that have significance for management of an IT service

Detecting changes of state that have significance for IT service management is the objective of Event Management, not Access Management.

CTo assist with general information, complaints or comments

Assisting with general information, complaints, or comments is the function of the Service Desk acting as the first point of contact for users.

DTo minimize the impact of incidents that cannot be prevented

Minimizing the impact of incidents that cannot be prevented is the stated objective of Incident Management, not Access Management.

Concept tested: ITIL Access Management process objectives

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#access management#service operation#rights management

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