What should be documented as part of every process?

While a process owner and process policy are governance elements, this combination lacks the contractual scope definition and detailed operational execution guidance required for complete process documentation.

A service level agreement and service owner relate to service-level governance and are not the internal documentation components required to define how a process is performed.

An operational level agreement and policy owner describe inter-departmental agreements and ownership roles but do not constitute the full set of mandatory elements needed to document a process.

Documenting the service manager establishes clear accountability and ownership for the process, the service contract defines the agreed obligations and boundaries within which the process operates, and work instructions provide the granular step-by-step guidance needed for consistent execution. Together these three elements cover governance, contractual scope, and operational repeatability, which are all necessary for a process to be effectively managed and audited.