Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The…

Statement 1 correctly describes Service Operation's primary goal - coordinating and carrying out the activities and processes needed to deliver and manage services at agreed levels on a day-to-day basis. Statement 2 describes a goal of Service Transition, which owns the process of successfully building, testing, and releasing services into the live environment.

Statement 2 belongs to Service Transition, not Service Operation, so selecting only statement 2 misattributes a core Service Transition goal.

Both statements cannot be correct together because releasing services into the live environment is a Service Transition goal, not a Service Operation goal.

Statement 1 is a valid and well-defined goal of Service Operation, so 'neither' is factually incorrect.