ITIL-FOUNDATION · Question #323
What are the publications that provide guidance specific to industry sectors and organization types known as?
The correct answer is B. The ITIL Complementary Guidance. ITIL Complementary Guidance refers to publications that extend the core ITIL framework with guidance tailored to specific industry sectors and organization types.
Question
What are the publications that provide guidance specific to industry sectors and organization types known as?
Options
- AThe Service Strategy and Service Transition books
- BThe ITIL Complementary Guidance
- CThe Service Support and Service Delivery books
- DPocket Guides
How the community answered
(25 responses)- B92% (23)
- C4% (1)
- D4% (1)
Why each option
ITIL Complementary Guidance refers to publications that extend the core ITIL framework with guidance tailored to specific industry sectors and organization types.
Service Strategy and Service Transition are two of the five core ITIL lifecycle books, not sector-specific or organization-type-specific publications.
ITIL Complementary Guidance is the official term for publications beyond the five core ITIL lifecycle books that address the needs of specific industries (such as finance or government) and organization types. These works complement the core guidance by adapting ITIL principles to sector-specific contexts and requirements.
Service Support and Service Delivery are legacy ITIL v2 publications and do not represent the sector-specific complementary guidance category.
Pocket Guides are condensed quick-reference materials summarizing ITIL concepts and are not industry-sector-specific guidance publications.
Concept tested: ITIL Complementary Guidance publications structure
Source: https://www.axelos.com/best-practice-solutions/itil
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