ITIL-FOUNDATION · Question #13
Which of the following is NOT an objective of service transition?
The correct answer is B. To provide training and certification in project management. Service transition has specific objectives around deploying and supporting services; training and certifying staff in project management is not among them.
Question
Which of the following is NOT an objective of service transition?
Options
- ATo ensure that a service can be operated, managed and supported
- BTo provide training and certification in project management
- CTo provide quality knowledge and information about services and service assets
- DTo plan and manage the capacity and resource requirements to manage a release
How the community answered
(42 responses)- A5% (2)
- B79% (33)
- C5% (2)
- D12% (5)
Why each option
Service transition has specific objectives around deploying and supporting services; training and certifying staff in project management is not among them.
Ensuring a service can be operated, managed, and supported is a core objective of service transition, covering the operational readiness of new or changed services.
Providing training and certification in project management is not an objective of service transition. Service transition focuses on building, testing, and deploying services into production while ensuring they can be properly operated and supported. Project management certification is an HR or organizational development function, not a service transition goal.
Providing quality knowledge and information about services and service assets is a recognized service transition objective, addressed through the knowledge management process.
Planning and managing capacity and resource requirements for a release is a legitimate service transition objective, handled within release and deployment management.
Concept tested: Service transition objectives and scope
Source: https://www.axelos.com/best-practice-solutions/itil
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