ITIL-FOUNDATION Question #377: Real Exam Question with Answer & Explanation

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Understand the activities of the service value chain and how they interconnect

Question

Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

Options

AService Operation
BCapacity Management
CService Design
DAvailability Management

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Topics

#Service Operation#monitoring#metrics#performance assessment

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