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ITIL-FOUNDATION · Question #376

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

The correct answer is C. People, Process, Products, Partners. ITIL Service Management implementation requires preparing and planning the effective use of the four Ps: People, Process, Products, and Partners.

Understand the four dimensions of service management

Question

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Options

  • APeople, Process, Partners, Suppliers
  • BPeople, Process, Products, Technology
  • CPeople, Process, Products, Partners
  • DPeople, Products, Technology, Partners

How the community answered

(34 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    88% (30)
  • D
    6% (2)

Why each option

ITIL Service Management implementation requires preparing and planning the effective use of the four Ps: People, Process, Products, and Partners.

APeople, Process, Partners, Suppliers

'Suppliers' is not one of the official 4 Ps; while suppliers are a related concept, the correct ITIL term in this framework is 'Partners.'

BPeople, Process, Products, Technology

'Technology' is not a standalone P in the 4 Ps framework; technology is subsumed under 'Products,' and replacing 'Partners' with 'Technology' omits a key dimension.

CPeople, Process, Products, PartnersCorrect

ITIL v3 formally defines Service Management implementation around four dimensions known as the '4 Ps' - People (roles, skills, organization), Process (workflows, procedures), Products (technology, tools, services), and Partners (suppliers, vendors, third parties). Together these four dimensions cover all the capabilities and relationships a service provider must manage to deliver quality IT services.

DPeople, Products, Technology, Partners

This option omits 'Process,' which is a fundamental and explicitly named P in the ITIL 4 Ps framework, making it incorrect.

Concept tested: ITIL 4 Ps of Service Management implementation

Source: https://www.axelos.com/best-practice-solutions/itil/itil-service-strategy

Topics

#4Ps framework#People Process Products Partners#service management implementation#ITIL framework

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