ITIL-FOUNDATION · Question #376
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
The correct answer is C. People, Process, Products, Partners. ITIL Service Management implementation requires preparing and planning the effective use of the four Ps: People, Process, Products, and Partners.
Question
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
Options
- APeople, Process, Partners, Suppliers
- BPeople, Process, Products, Technology
- CPeople, Process, Products, Partners
- DPeople, Products, Technology, Partners
How the community answered
(34 responses)- A3% (1)
- B3% (1)
- C88% (30)
- D6% (2)
Why each option
ITIL Service Management implementation requires preparing and planning the effective use of the four Ps: People, Process, Products, and Partners.
'Suppliers' is not one of the official 4 Ps; while suppliers are a related concept, the correct ITIL term in this framework is 'Partners.'
'Technology' is not a standalone P in the 4 Ps framework; technology is subsumed under 'Products,' and replacing 'Partners' with 'Technology' omits a key dimension.
ITIL v3 formally defines Service Management implementation around four dimensions known as the '4 Ps' - People (roles, skills, organization), Process (workflows, procedures), Products (technology, tools, services), and Partners (suppliers, vendors, third parties). Together these four dimensions cover all the capabilities and relationships a service provider must manage to deliver quality IT services.
This option omits 'Process,' which is a fundamental and explicitly named P in the ITIL 4 Ps framework, making it incorrect.
Concept tested: ITIL 4 Ps of Service Management implementation
Source: https://www.axelos.com/best-practice-solutions/itil/itil-service-strategy
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